WAVA Global created an inspiring development programme to unite the Business Development and Service Delivery Teams of a Technology Company, and further develop an enterprising culture within the business.
A Technology Company was looking for a programme which would unite its two teams of Business Development and Service Delivery into one cohesive whole, and help develop an enterprising culture to help move the business forward. WAVA Global designed and delivered a development programme over a period of four months. The Technology Company found it to be “an energetic and inspiring experience … which delivered real results for the business”.
The objectives of the programme were three-fold:
- Solid Foundation – communication and selling skills
- Team Development – unite two teams around a common goal
- Enterprising Culture – enable team members to step-up and act as if they are business owners
With these three objectives in mind a programme was developed which covered a period of four months:
The first two months included taught modules of:
- Sales as a Process
- Sales as Communication
This helped participants understand that sales is all about serving and helping, which got rid of some adverse stereotypes and myths around the term ‘sales’. It also united the two teams around a common goal, namely that of identifying and serving our clients’ (and potential clients’) needs, wants and expectations to the best of our abilities.
The second two months included facilitated group exercises using the Customer Lifecycle to better understand each others’ roles and identify opportunities to further develop the business. From this an Action Plan was developed which is now being implemented.
Team Development was an element which ran throughout the whole programme, using personality profiling (Strength Deployment Inventory), small group exercises, and whole group, action focused discussions.
The programme galvanized a sense of team spirit that was previously lacking, with participants learning more about each other’s strengths and potential for contributing towards a newly defined, common goal. They have truly stepped up to the challenge of acting as if they are business owners and are now driving the business forward with an energy and enthusiasm that was previously lacking.
We were particularly pleased with the training because it taught our team to confidently share their skills and experience and reflect those selling techniques in the daily interactions with our clients. WAVA Global added value in educating the team about the benefits of powerful communication and sales skills in the workplace through an inspiring style of communication and presentation. We chose WAVA Global because of their reputation as leaders and professionals in the training industry. We recommend WAVA Global to organizations who desire a professional and energetic experience.
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